Upon shipping your order, we will send a confirmation email with your tracking number to confirm that your order has been accepted.

You can check the shipment status of your order on the Aramex website by entering the tracking number provided.

Delivery times are estimates and commence from the date of shipment, not the date of order. Delivery times are for guidance only and are subject to the acceptance and approval of your order.

Please select your preferred shipping destination to view shipping options, delivery times, shipping costs, and other information. Please note that applicable shipping restrictions will depend on the selected shipping destination.

SHIPPING INFORMATION

Standard 30.00 SAR For a basket value below 299 SAR.
Receive your order within 2-3 business days.
Free Delivery for basket value over 300 SAR.
Receive your order within 2-3 business days.

• Working days are Sunday to Thursday, excluding public holidays in the Kingdom of Saudi Arabia.

• All orders are shipped domestically from the Kingdom of Saudi Arabia.

• Please note: Orders placed after the cut-off times or on weekends and public holidays will be processed on the following working day, and we do not deliver to freight forwarding addresses or PO Boxes.

Currently, the Ajmal Perfume online store only offers purchases and shipping within the Kingdom of Saudi Arabia. You must select your preferred country to view offers and products available in your region.

We regret to inform you that if you wish to place an order in the Kingdom of Saudi Arabia and request delivery to other countries, we will not be able to process the request.

Due to strict international trade agreements and regulations, we are unable to ship the fragrance to countries other than the Kingdom of Saudi Arabia. Currently, we can only ship to the Kingdom of Saudi Arabia.

Free returns are available for all sale items within 7 days of receipt, provided the return conditions specified below are met. Alternatively, orders cannot be returned or exchanged at Ajmal Perfumes retail stores within the country of shipping.

Please note that online exclusive products and special offers cannot be returned using the free returns service. If you wish to return an online exclusive product or special offer using any other collection or postal service, you will be required to pay the return shipping costs.

Important: We do not accept LIABILITY for goods returned using any method other than our collection service.

Products eligible for return

A. Perfumes, Hair mist, Deodorants, Powders & Body Lotion

Purchases must be returned from the original shipping country. You must request a return within seven (7) days of order delivery. Returns will only be accepted if there is a manufacturing defect or product mismatch.

Returned items must be in their unused original condition with all Ajmal Perfumes item tags attached and any related sampling pieces and booklets included.

Incomplete, damaged, or altered returns, or anything that we at Ajmal Perfumes reasonably believe has been used, will not be accepted and will be returned to the customer. In such cases, shipping charges will be paid by the customer.

Return charges do not apply if you meet the above conditions.

B. Agarwood & Perfume Oils

Agarwood items are non-returnable.

Perfume Oils are non-returnable.

Process upon receiving return request

Upon receipt of the return, we will process the refund as soon as possible. We estimate that refunds will be processed by your payment method's bank within 7-10 business days. Business days are Sunday to Thursday, excluding Saudi public holidays.

No refunds for cash on delivery orders. Refunds will only be accepted for orders paid via an online payment method.

If the item you are returning was purchased in a currency other than your local currency, any refund will be paid in the same currency as the purchase. Due to fluctuations in exchange rates, the refunded amount may be higher or lower than the original price paid.

For any further queries, please contact us.